Refund policy
Return Policy
At Origin Herbs, we are dedicated to your satisfaction. If you need to return a product, please ensure the following conditions are met:
- The product must be unopened, unused, and in its original condition and packaging.
- Return requests must be made within 60 days of the delivery date.
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Returns initiated for personal reasons (not due to product defect or fulfillment error) will require the customer to cover all return shipping costs.
Our products are formulated to deliver noticeable benefits when used consistently. If you do not experience results within 60 days, you may qualify for a refund under the following terms:
- Requests must be submitted within 60 days of the delivery date.
- Refunds are not available for taste-related concerns, as taste is subjective and not reflective of product effectiveness.
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This refund policy is limited to a one-time use per customer and applies to only one product per order.
If you're not seeing results, please reach out, we're here to help.
Subscriptions
Our subscription orders are covered by the same 60-Day Satisfaction Guarantee outlined above. We want every customer to feel confident in their order.
How subscriptions are billed
When you subscribe, you are charged the full amount upfront at the time of your first order. Your card is then automatically charged on each renewal date at the discounted subscription price, on the frequency you selected at checkout (for example, every 1, 2, or 3 months). You'll receive a reminder email before every renewal charge.
If something isn't right
If you're not satisfied with your subscription order — whether it's the first one or a renewal — please reach out to our support team within 60 days of delivery. We review every request individually and work with our customers to find the right solution. Whenever possible, we want to make it right.
For our standard return conditions, please see the eligibility section above.
Cancelling, pausing or skipping your subscription
You can cancel, pause, or skip your subscription at any time, with no fees and no questions asked. Just send us a message at 📧 support@drinkoriginherbs.com and our customer service team will take care of it for you.
About renewals
If a renewal has already been processed and shipped before you contact us, that order will still be delivered and is subject to the standard return conditions above. To avoid an unwanted renewal, please email us before the next renewal date shown in your confirmation email.
